Letter of Thanks and Appology!

Dear members and customers,

We would like to sincerely apologize for the recent technical issues on our website that have made it difficult for us to display your comments as well as prevent us providing timely responses to such comments.

We understand that this may cause inconvenience and disappointment to you, and we sincerely apologize for this. Your support and patience are extremely important to us, and we are very grateful for it.

Although we have temporarily not displayed your comments directly on the website, we hope you to know that every feedback from you is carefully recorded and evaluated. We commit that we will continue to listen to your opinions and work hard to fix it and improve our website, ensuring that your experience is enhanced and perfected.

Once again, we sincerely apologize for this incident and would like to ask for your understanding and support. You are a great source of encouragement to help us continue to develop and improve.
Thank you for your understanding and support!

Thanks and best regards,